BigCommerce Connector — Troubleshooting and FAQ
What this FAQ covers
Most questions on this page come up in the first week of operation — connection failures, webhook setup, sync timing. Once the connector is humming, day-to-day operation rarely needs the FAQ; see the Settings page when you need to retune.
Connection Failed
- Verify Store Hash, Access Token, Client ID, and Client Secret
- Ensure API account has required OAuth scopes (Products, Orders, Customers modify)
- Check that your BigCommerce store is active and not suspended
Products Not Syncing
- Ensure products have a SKU set in BigCommerce
- Check product bindings for error status
- Review sync logs for specific API error messages
Orders Missing
- Check the order date range (default sync is recent orders only)
- Verify order status filter matches expected orders
- Ensure customer sync has run first (orders link to customers)
Webhooks Not Working
- Verify Odoo server is accessible from the internet
- Check webhook subscriptions are active in BigCommerce admin
- Ensure the webhook cron job is running
Support
| Channel | Details |
|---|---|
| support@sdlc.com | |
| Module Version | 18.0.2.0.0 |
| Compatible Odoo | Odoo 18 Community and Enterprise |
| Compatible BigCommerce | BigCommerce V2/V3 API |
| License | LGPL-3 |
Need Help?
Contact SDLC Corp at sdlccorp.com/contact-us or email sales@sdlccorp.com