Restaurant & Services

Manage the hotel restaurant, in-room dining, laundry, spa, transport, and any custom services — all integrated with guest folios for automatic billing.

Restaurant Management

Full table management and ordering system accessible via Operations > Restaurant.

Tables

Configure restaurant tables:

• Table number and location
• Capacity (number of seats)
• Status (available / occupied / reserved)
• Section (indoor, outdoor, terrace)

Menu Items

Create a menu with:

• Item name and description
• Category (appetizer, main course, dessert, beverage)
• Price (by size/portion optional)
• Image
• Availability (breakfast / lunch / dinner only)
• Active / inactive toggle

Kitchen Order Tickets (KOT)

When a guest orders food:

1. Staff creates an order linked to the table or room
2. Items are added to the KOT
3. KOT is sent to the kitchen (printed or digital)
4. Kitchen marks items as ready
5. Staff delivers and closes the KOT
6. Charges auto-post to the guest folio (if room-charged) or payment is processed

Room Service

In-room dining follows the same flow but:

• Order is linked to the guest's reservation
• Charges automatically post to their folio
• No separate payment needed at time of service

KOT Reports

Generate KOT reports via Reporting > Restaurant for:

• Daily food revenue
• Item popularity
• Table turnover
• Staff performance

Services

Track any additional service the hotel provides.

Service Types

Category	Examples
Laundry	Wash, dry clean, ironing
Spa	Massage, facial, sauna
Transport	Airport pickup, car rental, tours
Business	Meeting room rental, printing, business center
Custom	Flower delivery, personal shopping, babysitting

Creating a Service

1. Navigate to Operations > Services and click New
2. Link to guest and reservation
3. Select service type
4. Set price (or use standard rate)
5. Schedule delivery date/time
6. Assign to staff member
7. Mark as completed when delivered

Auto-Billing

When a service is marked Completed, charges automatically post to the guest folio. No manual billing required.

Transport

Manage airport transfers, city tours, and transportation requests.

Fields

Field	Description
Guest	Linked reservation
Type	Pickup / Dropoff / Tour / Rental
Pickup Location	Address or landmark
Destination	Where they're going
Date / Time	Scheduled time
Vehicle Type	Sedan / SUV / Minivan / Luxury
Driver	Assigned driver
Price	Service fee
Status	Scheduled / En Route / Completed / Cancelled

Integration

• Auto-bill to folio on completion
• Track driver assignments
• Daily transport schedule view
• SMS notifications to guest (if configured)

Feedback System

Collect guest feedback post-stay via Operations > Feedback.

Fields Tracked

• Overall rating (1-5 stars)
• Service quality
• Room quality
• Food quality
• Staff friendliness
• Likelihood to recommend (NPS)
• Open comments

Use Cases

• Identify areas for improvement
• Respond to issues promptly
• Showcase positive reviews
• Track staff performance
• Feed into VIP/Repeat Guest reports

tip

Send automatic feedback request emails 1-2 days after checkout. Guests are more likely to respond when the stay is still fresh in their mind.

Need Help?

Contact SDLC Corp at sdlccorp.com/contact-us or email sales@sdlccorp.com