Delivery Tracking
The Magento 2 Connector provides dedicated views for tracking order delivery status, allowing you to quickly identify delivered orders, pending deliveries, and cancelled orders.
Delivered Orders
Accessing Delivered Orders
Navigate to Magento > Sales > Delivered Orders to view all orders that have been fully delivered.
Delivered Orders List
The Delivered Orders view shows only orders where all items have been shipped and delivered. The list includes the following columns:
| Column | Description |
|---|---|
| Order Reference | Odoo sale order reference |
| Order Date | Date the order was placed |
| Customer | Customer name |
| Magento Order ID | Magento order increment ID |
| Magento Instance | The associated Magento instance |
| Magento Status | Current status in Magento |
| Magento Invoice | Invoice status |
| Magento Paid | Payment status |
| Delivery Status | Delivery status (Delivered) |
This view is automatically filtered to show only orders with a delivery status of "Delivered." You can use the search bar to further filter by date, customer, or instance.
Not Delivered Orders
Accessing Not Delivered Orders
Navigate to Magento > Sales > Not Delivered Orders to view orders that are pending delivery.
Not Delivered Orders List
The Not Delivered Orders view shows orders that are awaiting shipment or have only been partially delivered:
| Column | Description |
|---|---|
| Order Reference | Odoo sale order reference (e.g., S00125, S00123) |
| Order Date | Date the order was placed |
| Customer | Customer name |
| Magento Order ID | Magento order increment ID |
| Magento Status | Current status in Magento (pending, processing, closed) |
| Magento Instance | The associated Magento instance |
| Magento Invoice | Invoice status (Invoiced, Not Invoiced) |
| Magento Payment | Payment amount |
| Magento Paid | Payment status (Paid, Not Paid) |
| Delivery Status | Delivery status (Not Delivered) |
Use the Not Delivered Orders view as a daily checklist to identify orders that need to be fulfilled. Orders showing as "processing" in Magento with "Not Delivered" status are ready for shipment.
Cancelled Orders
Accessing Cancelled Orders
Navigate to Magento > Reports > Cancelled Orders to view orders that have been cancelled.
Cancelled Orders List
The Cancelled Orders view provides a comprehensive list of all cancelled orders:
| Column | Description |
|---|---|
| Order Reference | Odoo sale order reference |
| Order Date | Date the order was originally placed |
| Magento Order ID | Magento order increment ID |
| Magento Status | Status in Magento (canceled) |
| Magento Customer Email | Customer email from the original order |
| Magento Payment Status | Payment status at time of cancellation |
| Status | Current Odoo order status |
Cancelled orders in Magento are synced to Odoo automatically. However, if an order was already invoiced or partially shipped in Odoo, the cancellation must be handled manually to reconcile inventory and accounting.
Delivery Status Flow
The following diagram shows the typical order delivery lifecycle:
| Stage | Magento Status | Odoo Delivery Status |
|---|---|---|
| Order placed | pending | Not Delivered |
| Payment received | processing | Not Delivered |
| Shipment created | processing | Started |
| Fully shipped | complete | Delivered |
| Order cancelled | canceled | N/A |
| Order refunded | closed | Varies |