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Frequently Asked Questions

Can I connect multiple PrestaShop stores?​

Yes. Create a separate instance configuration for each store. All data is tagged with the instance ID, so products from different stores are kept separate.

Does the mapping work in both directions?​

Yes. Set the Direction to "Bidirectional" and the field will sync both ways - from PS to Odoo when pulling, and from Odoo to PS when pushing.

What happens if I disable a mapping?​

The mapping is ignored during sync. The built-in sync logic still handles standard fields. Only custom mappings you created are affected.

Can I map a field that is not in the dropdown?​

Yes. Use the "Custom PS Field" column to enter any PrestaShop API field name manually.

How do I reset field mappings?​

Delete the existing mappings and use Action > Load New Fields to recreate defaults.

Does auto sync create reports?​

Yes. Every auto sync run generates a Sync Report with detailed success/error logs. View them from the Auto Sync Cron tab or PrestaShop > Reports > Sync Reports.

What order does auto sync run entities?​

Categories > Brands > Suppliers > Attributes > Features > Taxes > Carriers > Products > Customers (dependencies first).

Can I run auto sync manually?​

Yes. Click "Run Sync Now" on the Auto Sync Cron tab to trigger it immediately.

How do I get support?​

Contact SDLC Corp via sdlccorp.com/contact-us or email sales@sdlccorp.com.