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PrestaShop Connector — Sync Reports & Logs

What to look for​

The Sync Reports page is your audit trail for every record the connector has moved. Use it to:

  • Confirm an expected sync actually ran (sometimes a cron job is disabled silently).
  • Spot records that failed — they're highlighted with the underlying error.
  • Re-run individual failures without touching the records that worked.

If failures are recurring on the same kind of record, the root cause is almost always a field mapping mismatch — see Field Mapping.

Overview​

Sync reports are the audit trail for every record the connector has moved between PrestaShop and Odoo. Use this page to confirm a sync ran successfully, find the records that failed, and re-run the failures without touching the ones that worked. Navigate to PrestaShop > Reports > Sync Reports.

Every sync operation generates a report with:

  • Instance name, Sync Type, Mode (Pull/Push/Sync)
  • Source Action (manual button, cron, auto_sync)
  • Start Time, End Time
  • Total Records, Success Count, Error Count
  • Status: Running (blue) / Done (green) / Failed (red)
  • Individual log entries with level (Success/Error/Info) and message

Sync Reports List

Sync Report Detail

Using Sync Reports​

Use sync reports to:

  • Track which records synced successfully
  • Identify and troubleshoot errors
  • Monitor sync frequency and performance
  • Verify auto sync cron is running as expected

Need Help?​

Contact SDLC Corp at sdlccorp.com/contact-us