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Troubleshooting

Connection Test fails​

  • Verify the Store URL is correct and accessible from the server
  • Check the API key has full permissions in PrestaShop
  • Try adding /api to the URL manually in the Webservice URL field
  • Check if the PrestaShop webservice is enabled
  • Look at the "Last Error" field for specific error messages

No products imported​

  • Ensure connection is established (status = Connected)
  • Check if products exist in PrestaShop
  • Look at Sync Reports for error details
  • Verify the API key has GET permission on "products" resource

Field mapping not working​

  • Verify the mapping is Active (toggle ON)
  • Check the Direction matches your sync flow
  • Use the Test button to validate the mapping
  • Ensure the Odoo field name matches an actual stored field
  • Check Sync Reports for mapping-related errors

Auto sync cron not running​

  • Verify Auto Sync Enabled is checked
  • Check that the instance is in Connected state
  • Go to Settings > Technical > Scheduled Actions and find the cron
  • Verify the Next Execution Date is set correctly
  • Check the Odoo server logs for cron errors

Images not syncing​

  • Ensure the PrestaShop API has image permissions enabled
  • Check if the product has images in PrestaShop
  • Large images may timeout - check server timeout settings

Need Help?​

Contact SDLC Corp at sdlccorp.com/contact-us