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Import Returns

Why import returns​

Without importing returns, an Odoo warehouse would never know that a customer sent items back through Shopify. Stock would stay marked as "out", and refunds posted in Shopify wouldn't have a matching credit note in Odoo. Importing returns closes the loop: the warehouse can put items back into stock, finance can match the credit note, and reports stay accurate.

Overview​

When a customer returns items in Shopify, the connector pulls the return into Odoo as an incoming transfer. The transfer carries the right product, the right quantity, and a link back to the original sale order so refunds and restocks stay consistent across both systems.

Import product returns from Shopify into Odoo as return transfers.

Steps​

  1. Navigate to Shopify → Orders → Import Returns
  2. Select your Shopify Instance
  3. Set the date range
  4. Click Import
Need Help?

Contact SDLC Corp at sdlccorp.com/contact-us or email sales@sdlccorp.com

  • Refunds — pair returns with the matching credit note flow.
  • Sync Reports — audit imported returns alongside the orders that produced them.
  • Webhooks — push returns into Odoo the second Shopify records them.

What happens in Odoo​

Each imported Shopify return creates a confirmed incoming transfer with the right products, quantities and a back-reference to the original sale order. From there your warehouse team can validate the receipt, optionally do a quality check, and put the items back into stock.