Skip to main content

Troubleshooting and FAQ

Connection Failed​

  • Verify Consumer Key and Consumer Secret are correct
  • Ensure store URL uses HTTPS (WooCommerce requires SSL for REST API)
  • Check that WooCommerce REST API is enabled (WooCommerce > Settings > Advanced > REST API)
  • Verify API key has Read/Write permissions

Products Not Syncing​

  • Ensure products have a SKU set in WooCommerce
  • Check sync logs for specific API errors
  • Verify field mappings if custom mappings are configured

Orders Missing Line Items​

  • Check that products exist in Odoo (sync products first)
  • Verify the order API response includes line_items
  • Check sync logs for parsing errors

Webhooks Not Working​

  • Verify the webhook URL is accessible from the internet (not localhost)
  • Check that the webhook secret matches in both WooCommerce and Odoo
  • Ensure Odoo server has a valid SSL certificate

Support​

ChannelDetails
Emailsupport@sdlc.com
Module Version1.0.0
Compatible OdooOdoo 18 Community and Enterprise
Compatible WooCommerceWooCommerce 7.x, 8.x, 9.x
LicenseLGPL-3
Need Help?

Contact SDLC Corp at sdlccorp.com/contact-us or email sales@sdlccorp.com