PrestaShop Connector - Sync Reports & Logs

What to look for

The Sync Reports page is your audit trail for every record the connector has moved. Use it to:

• Confirm an expected sync actually ran (sometimes a cron job is disabled silently).
• Spot records that failed - they're highlighted with the underlying error.
• Re-run individual failures without touching the records that worked.

If failures are recurring on the same kind of record, the root cause is almost always a field mapping mismatch - see Field Mapping.

Overview

Sync reports are the audit trail for every record the connector has moved between PrestaShop and Odoo. Use this page to confirm a sync ran successfully, find the records that failed, and re-run the failures without touching the ones that worked. Navigate to PrestaShop > Reports > Sync Reports.

Every sync operation generates a report with:

• Instance name, Sync Type, Mode (Pull/Push/Sync)
• Source Action (manual button, cron, auto_sync)
• Start Time, End Time
• Total Records, Success Count, Error Count
• Status: Running (blue) / Done (green) / Failed (red)
• Individual log entries with level (Success/Error/Info) and message

Using Sync Reports

Use sync reports to:

• Track which records synced successfully
• Identify and troubleshoot errors
• Monitor sync frequency and performance
• Verify auto sync cron is running as expected

Need Help?

Contact SDLC Corp at sdlccorp.com/contact-us