Housekeeping

Manage room cleaning, maintenance tasks, staff assignments, and lost & found items.

Housekeeping Dashboard

Access via Dashboard > Housekeeping or the Housekeeping top menu for a focused view:

• Rooms needing cleaning
• Tasks in progress
• Completed tasks today
• Staff workload

Rooms to Clean

The housekeeping view shows all rooms requiring attention, grouped by:

• Checkout Clean - Rooms where guests just checked out
• Stay-Over Clean - Daily cleaning for occupied rooms
• Deep Clean - Scheduled periodic thorough cleaning
• Inspection Needed - Cleaned rooms awaiting supervisor inspection

Status Flow

Dirty → Cleaning → Inspected → Available

Staff update room status as they work - the system recalculates occupancy and availability automatically.

Housekeeping Tasks

Beyond room cleaning, track any hotel task.

Activity Types

Configure custom activity types like:

• Standard room cleaning
• Deep cleaning
• Bed linen change
• Towel replacement
• Minibar restocking
• Window cleaning
• Carpet cleaning
• Maintenance followup

Each type has:

• Name and sequence
• Estimated duration (hours)
• Description
• Active/inactive flag

Creating a Task

1. Navigate to Housekeeping > Tasks and click New
2. Select the room
3. Choose activity type
4. Assign to a staff member
5. Set date and scheduled time
6. Add priority (Low / Normal / High / Urgent)
7. Save and notify assigned staff

Task States

New → Assigned → In Progress → Completed → Verified
                               ↘ Skipped

Automated Task Creation

The system auto-creates cleaning tasks when:

• A guest checks out (checkout clean)
• Daily at midnight for occupied rooms (stay-over clean)
• On schedule for deep cleaning
• When a guest reports an issue

Configure automation via Configuration > Scheduled Actions.

Lost and Found

Track items left behind by guests.

Item Fields

Field	Description
Item Name	Description of found item
Found Date	When discovered
Room	Where found
Found By	Staff member who found it
Category	Clothing / Electronics / Documents / Jewelry / Other
Status	Stored / Claimed / Shipped / Disposed
Photo	Image of the item
Associated Guest	Last guest in the room (potential owner)

Workflow

Found → Stored → Contacted Guest → Claimed / Shipped / Disposed

Features

• Auto-link to last occupant of the room
• Email notification to guest
• Shipping address capture if shipping back
• Disposal date for unclaimed items (configurable retention period)
• Photo attachment for easy identification

Maintenance

Track maintenance requests and work orders separately via Operations > Maintenance:

• HVAC repairs
• Plumbing issues
• Electrical work
• Furniture replacement
• Safety inspections

Rooms under maintenance are automatically marked unavailable to prevent bookings.

tip

Set up Activity Types with realistic durations so you can accurately estimate staff workload and schedule cleaning efficiently.

Need Help?

Contact SDLC Corp at sdlccorp.com/contact-us or email sales@sdlccorp.com