Webhook Configuration
When to use webhooks vs polling
Polling (the scheduled cron jobs) is the connector's safety net - it catches anything webhooks missed. Webhooks are how the connector reacts in seconds rather than minutes. Use both: register webhooks for the events that matter most (new order, order paid, fulfilment), and leave the cron job in place to catch up if a webhook fails.
The connector ships with one-click webhook registration, so you don't need to click around the Shopify admin.
Overview
Webhooks let Shopify push events to Odoo the moment they happen - a new order, a customer update, a stock change - instead of waiting for the next scheduled sync. The connector ships with a one-click registration step that creates every webhook Shopify supports for the integration.
Webhooks enable real-time sync between Shopify and Odoo.
Auto-Register Webhooks
- Go to Shopify → Configuration → Shopify Instances
- Open your instance
- Click Register Webhooks
- All webhooks are created automatically in Shopify
Registered Webhook Events
| Event | Trigger |
|---|---|
orders/create | New order placed |
orders/updated | Order status changed |
orders/cancelled | Order cancelled |
orders/fulfilled | Order shipped |
refunds/create | Refund issued |
products/create | New product added |
products/update | Product updated |
inventory_levels/update | Stock changed |
customers/create | New customer |
Troubleshooting
Webhooks not triggering?
- Ensure Odoo is accessible from the internet
- Check Shopify → Operations → Webhook Logs for delivery errors
- Re-register webhooks from the instance configuration
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