Import Returns
Why import returns​
Without importing returns, an Odoo warehouse would never know that a customer sent items back through Shopify. Stock would stay marked as "out", and refunds posted in Shopify wouldn't have a matching credit note in Odoo. Importing returns closes the loop: the warehouse can put items back into stock, finance can match the credit note, and reports stay accurate.
Overview​
When a customer returns items in Shopify, the connector pulls the return into Odoo as an incoming transfer. The transfer carries the right product, the right quantity, and a link back to the original sale order so refunds and restocks stay consistent across both systems.
Import product returns from Shopify into Odoo as return transfers.
Steps​
- Navigate to Shopify → Orders → Import Returns
- Select your Shopify Instance
- Set the date range
- Click Import
Contact SDLC Corp at sdlccorp.com/contact-us or email sales@sdlccorp.com
Related​
- Refunds - pair returns with the matching credit note flow.
- Sync Reports - audit imported returns alongside the orders that produced them.
- Webhooks - push returns into Odoo the second Shopify records them.
What happens in Odoo​
Each imported Shopify return creates a confirmed incoming transfer with the right products, quantities and a back-reference to the original sale order. From there your warehouse team can validate the receipt, optionally do a quality check, and put the items back into stock.