Shopify Connector - Troubleshooting
Before you open a support ticket
Walk through these in order - they cover ~80% of the issues we see:
- Confirm version - Apps → Shopify Connector. We sometimes ship fixes for the exact issue you've hit.
- Test the connection from the instance form. If it fails, the problem is upstream of any specific feature.
- Check the queue - is there a backlog? Are the same records failing repeatedly?
- Check the Activity log - recent API failures with status codes tell us more than "it doesn't work".
If you still need to open a ticket, include the version, the test-connection result, and a copy of one failing record from the queue.
Common Issues
❌ Connection Test Fails
Fix:
- Double-check the Shopify URL format:
mystore.myshopify.com(nohttps://) - Verify the API key, secret, and access token are correct
- Ensure the Private App has all required scopes enabled
❌ Webhooks Not Triggering
Fix:
- Verify your Odoo URL is publicly accessible
- Check firewall rules allow inbound HTTPS on port 443
- Test the webhook URL manually
❌ Orders Not Importing
Fix:
- Check Shopify → Operations → Queue for errors
- Try importing a specific order by ID to isolate the issue
- Verify the Shopify order is in the correct status (paid/unfulfilled)
❌ Stock Levels Incorrect
Fix:
- Go to Shopify → Configuration → Location Mapping
- Ensure every Shopify location is mapped to an Odoo internal location
- Re-run Export Stock after fixing the mapping
Getting Support
Email: support@sdlccorp.com Website: sdlccorp.com/contact-us
Need Help?
Contact SDLC Corp at sdlccorp.com/contact-us or email sales@sdlccorp.com